Outsourcing software development has been a trend for some time, after the demand for these services led to an increase of offshore development providers around the world. Over the past 20 years, outsourcing has spanned from India, to China, Southeast Asia, Eastern Europe and Latin America. While analyzing your company’s development costs, you’re likely to find that offshoring to one of these countries will be less expensive — but the risks, pitfalls and hidden charges can cost you more in the long run.
JTR Solutions, like many companies, tried offshore development and here are the issues discovered along the way:
- Quick Doesn’t = Quality
Extremely high turnover leads to substandard/excessive work handoffs and communication disasters. When you consider the difficulty even US based teams face when communicating one on one, it’s not hard to imagine the problems that can arise with remote teams. Low quality work, sometimes even incorrect work can come from offshore teams. JTR often times had to redo much of what an offshore company started. If you’re used to particular work habits and styles of communication, you’ll probably struggle with offshore collaboration. Moreover, what your company constitutes as acceptable quality of work may differ vastly from what your offshore team does.
- “24-hour Experts”
So-called experts regularly turn out to be random people taken off the street. They claim to be professionals but aren’t properly vetted before assuming the role. There are also offshore teams that seem to have an impressive set of skills, however their practical experience and technology may be lacking. Plus, without having direct access to the team and relying on a project manager or lead alone may prevent you from assessing the team’s real capabilities.
- Language Barrier
Communication is extremely difficult at best. The barrier habitually creates a breakdown in communication, confusing project requirements. Often, development teams will say they understand something because they don’t want to come across like they don’t. They may think they can figure it out, so they neglect to say anything and they’ll try to work though it on their own. When this happens, the resultant project may turn out to be useless.
- Longer Work Day
Lower rates are compelling, but offshore teams work higher numbers of hours than expected in a standard work day. With the increase in hours, cost is no longer less expensive than comparative onshore partners. Plus, if the team is halfway around the world, the hours you can actually interact are limited and inconvenient.
- Lack of Transparency
Offshore teams often keep you at the 30,000 ft. level to not see the mishaps in quality and sometimes total deviation from the original scope. Similarly, they’ll issue multiple change requests that translate into project costs overruns and missed deadlines. At best, the lack of expertise results in delays.
At JTR Solutions, we know there are significant efficiencies and cost savings in having a local, available, responsive and true expert development team that you can interact with. You can trust our skills to develop custom software for your company properly and on time.